Your Cart is Empty
Customers have the right to cancel or amend their order at any time before it has been dispatched.
To do so, please contact our customer service team as soon as possible using the details provided in your order confirmation email.
If your order has not yet been dispatched, we will process your cancellation or requested changes and issue a full refund if applicable.
If your order has already been dispatched, you may still cancel or return it in accordance with our returns policy:
You have 14 days from the date of delivery to return your item(s) for a refund or exchange.
Items must be returned unused, in their original packaging, and in a resalable condition.
Proof of purchase (e.g. your order number) is required for all returns.
Custom-made or personalised products
Items marked as final sale or non-returnable
Contact our customer service team catchme@gymtrainerjim.com to initiate a return and receive return instructions.
Repackage the item securely and include any original documentation.
Ship the item to the return address provided.
GymTrainerJim
7 High Stones Place,
Sheffield,
S5 9BP
(Return shipping costs may apply unless the item is faulty or incorrect.)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 3-5 business days.
Original shipping charges (if applicable) are non-refundable unless the return is due to our error.
If you receive a damaged, faulty, or incorrect item, please contact us immediately.
We will arrange a replacement, exchange, or full refund at no additional cost to you.
We aim to deliver all orders promptly, but occasionally delays may occur due to factors beyond our control (e.g. courier delays, customs, weather).
If your order is significantly delayed, lost, or delivered to the wrong address due to our error or that of our delivery partners, we will:
Investigate the issue promptly
Offer a replacement or full refund where appropriate
While we will refund or replace lost or misrouted items, we are not liable for any supplementary costs you may incur as a result of such delays.
These may include, but are not limited to:
Loss of income or business
Missed appointments or deadlines
Replacement purchases made elsewhere
Third-party service fees (e.g. alterations, installations)
We strongly recommend placing orders well in advance of any deadlines to avoid inconvenience.
We are committed to handling returns fairly and in line with consumer protection laws.
If you are returning an item because it is faulty, damaged, or not as described, we will cover the full cost of the return. This includes:
Return shipping costs
Any necessary restocking or handling fees
Please contact us before returning the item so we can provide a prepaid return label or arrange collection.
If you are returning an item simply because you’ve changed your mind or no longer want it:
You are responsible for the cost of returning the goods to us.
We recommend using a tracked or insured postal service, as you remain responsible for the goods until they arrive back with us.
Under consumer protection regulations (such as the Consumer Contracts Regulations 2013 in the UK), we are legally required to cover return costs only in cases where the item is faulty, damaged, or incorrectly supplied.
For all other returns, including change-of-mind or incorrectly ordered items, you (the customer) may be required to bear the return costs unless we state otherwise.
If we choose to offer free returns in other cases, this will be clearly stated on the product page or at checkout.